In order to maintain the safety of our patients and staff, we are running a telephone triage system for all appointments. A clinician will gather as much information about your problem as is possible over the phone. Some problems can be handled by just a phone call and there is no need to attend the surgery.
If you are required to attend the surgery, the clinician will arrange a suitable time for you, to minimise contact with others. You will be asked to wear a mask if you have one, but we will provide one if you haven’t. All patients will be screened for covid-19 symptoms prior to attending.
Please call 01244 324136 to speak to a Receptionist if you are currently unwell or need medical advice. Your call will be triaged and you will be added to our telephone triage list.
Alternatively you can use the symptom check on NHS App or connect to Patient Triage below. E-consult will not be available to use after 1st April 2021.
For information regarding the COVID19 Vaccine or your vaccination certificate please visit our 'News' Section tab above.
Can we also remind patients of the importance of attending for screening appointments, immunisations and other reviews when they are due. Whilst we understand many patients may feel anxious attending the surgery during these difficult times, we want to reassure you we are doing everything we can to maintain your safety.”
Please visit our News Section tab above for the most up to date Practice Information.
Thank you for your patience during this unprecedented time.
If you are a patient aged over 15 at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
COVID Vaccination Certificates will be live on NHS App from 17th May 2021.
Please use the Patient Triage (Above) to submit a non-urgent medical query, request a repeat prescription or sick note, or to send an administration query. Please note this sytem has replaced 'E-Consult' from 31st March 2021
COVID-19 Local Helpline
We know this is a difficult time and you may be struggling to cope with your daily activities or accessing essentials. If this is the case, please get in touch with the local council who is working with the voluntary sector and others, to support you.
Cheshire West and Chester dedicated helpline: 0300 123 7031 between 8am-7pm.
You can also ask for help from NHS Volunteer Responder scheme with short-term telephone support if you are feeling lonely, or for help with collecting shopping, medication or other essential supplies that you need delivered to your home. You can ask for help by calling 0808 1963646 between 8am-8pm.
If you haven’t already done so, please do continue to contact us by phone, email or online if you have concerns about your health.
You might also find the following sources of information useful:
- Health at home has information about NHS services that are available such as how to order repeat prescriptions online and get them delivered https://www.nhs.uk/health-at-home/
- Looking after your mental health and wellbeing during the COVID-19 pandemic: https://www.gov.uk/government/publications/covid-19-guidance-for-the-public-on-mental-health-and-wellbeing/guidance-for-the-public-on-the-mental-health-and-wellbeing-aspects-of-coronavirus-covid-19
- Government advice on Employment and financial support: https://www.gov.uk/coronavirus
Keep up to date with the latest practice news
Latest minutes January 2020