Appointments

Appointments System

To make an appointment please telephone the surgery on 01244 324136 during opening hours.  When calling, please be prepared to give the receptionist some indication of the problem so that we can arrange an appointment with the right person. ALL information is treated in the strictest confidence.

For some minor illnesses, the receptionist will book you in, directly with our nursing team qualified to give advice about many minor illnesses and to prescribe for them.

We offer a limited number of pre-bookable face to face and telephone consultations in addition to "On the day" bookings.

 

*PLEASE NOTE - Patient Access is currently suspended for online bookings *

 

When do appointments become available

We release appointment slots at a number of different times. Patient Access always contains the most up to date allocation.

Every night at 7pm for appointments the following day and in advance

Every morning at 7am for on the day appointments.

 

Book a Nurse Appointment For:

  • Chronic disease monitoring and management (e.g. Asthma, diabetes, heart disease, high blood pressure)
  • Some minor illnesses (the receptionist will advise)
  • Cervical smears (offered every 3 years for patients aged 25 to 49 years and every 5 years for patients aged 50-64, in line with national policy)
  • Family planning services 
  • Baby/childhood immunisations (it is important your child is fully vaccinated)
  • Dressings
  • Flu vaccinations for the over 65's and those in flu "at risk" categories
  • Travel advice and vaccinations (many travel vaccinations are not provided free on the NHS, so charges may apply)

If you have a question about your medication or treatment, or need health advice (for example on minor illness), please speak to a nurse.

Book a Healthcare Assistant for:

  • Blood tests and blood pressure recording
  • Dressings (after referral by the nurse)
  • Flu vaccinations for the over 65's and those in flu "at risk" categories

Book a GP Appointment for:

  • Appointments for minor surgery (after GP consultation)
  • Diagnosis and advice about most medical conditions

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Sometimes you may wish to be accompanied by a family member of friend. At other times you may wish to have a formal chaperone present i.e. a trained member of staff.

Wherever possible please make this request at the time of booking your appointment, so that we can make the necessary arrangements. Whilst we will always do our best to provide a chaperone, if requested, this may necessitate us re-scheduling your appointment for a time when a chaperone can be present.

Your healthcare professional may also require a chaperone to be present, for certain consultations, in accordance with our chaperone policy.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

How Can I Help?

  • Restrict calls about prescriptions and results to after 11.30am.
  • Ask for an appointment with the most appropriate type of clinician, as detailed above. 
  • You can express a preference to speak to an individual clinician and we will try, as far as possible, to accommodate your request. However, all our clinicians are highly trained and have access to your medical records, so should be able to help you.
  • Be prepared to give the receptionist some idea of your problem.
  • Monday is the busiest day of the week. If your problem is not urgent please choose another day to phone.
  • Make sure you always keep appointments or cancel them in time for us to offer them to another patient.
  • Many minor ailments (colds and flu) are caused by a virus and will not be helped by taking antibiotics. Take the recommended dose of paracetamol (ask your chemist for advice) and give the condition time to clear up.
  • Ask for an appointment only if you’re concerned that there may be a more serious problem. Ask your chemist or NHS111 (111) for advice on minor illnesses.

Home Visits

If you are too ill to attend surgery, please telephone before 10.00am to request a home visit. This enables our doctors to plan their visits so that patients can be seen as soon as possible. Requests received after mid-day will normally be visited the following day unless medically urgent.

When telephoning to request a home visit, please give an outline of the problem to the receptionist who answers your call. This will help the doctor assess your problem and decide if s/he needs to speak to you to gather further information.

Occasionally the doctor may decide that a home visit is inappropriate and agree some other course of action with you. Please request home visits only when it is really necessary.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Chester Extended Hours GP Service

For an appointment call 0300 123 7743

  • Monday to Friday: 18:30 to 21:30
  • Saturday: 09:00 to 14:00
  • Sunday: 10:00 to 15:00

Location

Lower Ground Floor

1829 Building

Countess of Chester Hospital

Fax: 01244 385421