If you need to make an appointment you should submit a health form for a routine or urgent health problem by clicking on our digital front door above or on our homepage.

All appointment requests are triaged by the Duty Doctor and triage team.  

How your appointment request health form will be triaged? 

• If the triage team has decided that you need an on the day appointment, you will receive a booking link via email/SMS. If you are not digitally enabled and the reception team completed the appointment request form on your behalf, we will ring you to book your appointment time. 
• If the triage team has decided you need a routine/follow up appointment and need to be seen within the next two or three weeks, you will receive a booking link via email/SMS which will enable you to book an appointment which is convenient for you. Booking links are valid for 14 days.  

Patients who are not digitally enabled should please call us on the number below and the team will complete a health form on your behalf.  These forms are triaged in the same way as those submitted online via the digital front door. 

Our telephone lines are open Monday to Friday 8am-6:30pm. There may a wait for your call to be answered so we encourage patients to use the callback option which saves you having to stay on the line.  

Phone number:  01244 324136

If you require an urgent appointment when the surgery is closed, please call NHS 111 or contact 111 online.

Please ensure you let us know if you are unable to attend you appointment.

Missed NHS appointments, also known as "Did Not Attends" (DNAs) or "Was Not Brought" (WNBs), are a significant issue for the NHS, costing resources and potentially delaying patient care. If you miss a scheduled NHS appointment, you may receive a letter explaining the impact of missed appointments and the cost to the NHS. Regularly missing appointments could lead to a loss of referrals and the need to re-book. 

For further information please download our Did Not Attend policy here

Community Pharmacists can give you advice on a range of conditions and suggest medicines that can help.

They may also be able to offer treatment and prescription medicine for some conditions without you needing to see a GP, this service is called Pharmacy First. Conditions that can be treated:

• earache (aged 1 to 17 years)
• impetigo (aged 1 year and over)
• infected insect bites (aged 1 year and over)
• shingles (aged 18 years and over)
• sinusitis (aged 12 years and over)
• sore throat (aged 5 years and over)
• urinary tract infections ( UTI's) (women aged 16 to 64 years only)

If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

More information can be found here. 

Please be aware, we only do home visits for housebound patients where a relative or carer is unable to bring the patient into the surgery. 

Please contact the surgery before 10.00am to request a home visit. This enables our doctors to plan their visits so that patients can be seen as soon as possible. Requests received after mid-day will normally be visited the following day unless medically urgent.

Occasionally the doctor may decide that a home visit is inappropriate and agree some other course of action with you. Please request home visits only when it is really necessary.

Further information can be found by downloading our Home Visit Policy here

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Sometimes you may wish to be accompanied by a family member of friend. At other times you may wish to have a formal chaperone present ie. a trained member of staff. Please ask a member of staff if you would like a chaperone with you. 

The Phlebotomy department at 1829 Building, Countess of Chester, is now a pre-bookable appointment service only.

Please use the link below to book your blood test.

https://www.coch.nhs.uk/blood-test-booking.aspx

Anyone without a prior appointment will be turned away from the service.