Abuse towards staff in any form will not be tolerated within the practice, and persistent or unrealistic demands that cause stress to staff will not be accepted.

• Physical assault is the intentional application of force to the person of another, without lawful justification, resulting in physical injury or personal discomfort
• Non-physical assault is the use of inappropriate or discriminatory words or behaviour causing distress and/or constituting harassment
• Violence is “The intentional use of physical force or power, threatened or actual, against oneself, another person, or against a group or community, that either result in or has a high likelihood of resulting in injury, death, psychological harm, maldevelopment, or deprivation” - World Health Organisation
• Aggression is behaviour, which is hostile, destructive and or violent
• Zero tolerance is the refusal to accept antisocial behaviour and eliminate undesirable behaviour, typically by strict and uncompromising application of the rules

Park Medical Centre is committed to promoting and improving a safe and secure environment for those who work in or use the NHS so that the highest standards of clinical care can be made available to patients.

Any abusive/aggressive behaviour may or will result in you being removed from this Practice’s patient list and you will be required to register elsewhere.