If you continuously or regularly need medication a ‘repeat request slip’ will be generated by the computer each time an item is requested. This slip must accompany each request to ensure that the correct medication is prescribed; therefore telephone requests will not be accepted.

Please allow uptp 4 full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

You can order your repeat prescription using any of the following methods:

If you require a medication please email your request to:

wcccg.pmcurgent@nhs.net

You can also submit prescription requests using Patient Triage on our homepage

You can order online by following the link at the top of this page and completing a simple one-off registration. If you have already registered, please click on the same link and sign in to the online prescriptions system.

Why 48 hours?

The 48 hour (or 2 working days) processing time is to enable us to receive your prescription, have your medication details checked, pass the prescription to your GP for checking and signing, update your medical records to avoid confusion and error and to get the prescription back to reception for collection.

Unfortunately a small number of patients are reluctant to accept this policy and do not allow sufficient time for this repeat prescription process. This can lead to additional delays for that patient but more importantly for other patients who have made allowance for the 48 hour period. As a Practice we aim to be fair to all and therefore we request all patients allow for this 48 hour period. Please ensure that you have sufficient medication to cover this period.

Only in emergency circumstances will exceptions be made. This is then at the discretion of the doctors.

Most major pharmacies offer a collection service. You can ask your pharmacy to collect your repeat prescription directly from us saving you having to call into the surgery. The pharmacy may be able to deliver your medication to you if they provide this service. Please call the surgery for details of participating pharmacies.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Gluten Free Prescriptions

West Cheshire CCG has removed the funding for the prescribing of gluten free products therefore they are no longer available on prescription. 

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.35
• 12-month prepayment certificate (PPC): £108.10
• 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.