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Appointments

To make an appointment please telephone the surgery on 01244 324136 during opening hours.  When calling, please be prepared to give the receptionist some indication of the problem so that we can arrange an appointment with the right person. ALL information is treated in the strictest confidence.

For some minor illnesses, the receptionist will book you in, directly, with nurse Jackie Heins or nurse Lynsey Roberts, who are both qualified to give advice about many minor illnesses and to prescribe for them.

We offer a limited number of pre-bookable face to face and telephone consultations in addition to "On the day" bookings.

Phlebotomy Service - please click here for details

Do I need to call early?

No, it's perfectly acceptable for you to call later in the day, although on the day appointments for Doctors and Minor Illness are released at 8am each day.

Pre-bookable appointments for Doctors, up to two weeks in advance, are also released at 8am each day.

Appointments with Nurses and Healthcare Assistants can be booked at any time of the day and up to 3 months in advance.

 

 

Book a Nurse Appointment For:

  • Chronic disease monitoring and management (e.g. Asthma, diabetes, heart disease, high blood pressure)
  • Some minor illnesses (the receptionist will advise)
  • Cervical smears (offered every 3 years for patients aged 25 to 64 years in line with national policy)
  • Family planning services (including emergencycontraception up to 72 hours after unprotected sex)
  • Baby/childhood immunisations (it is important your child is fully vaccinated)
  • Dressings
  • Flu vaccinations for the over 65's and those in flu "at risk" categories
  • Travel advice and vaccinations  (Many travel vaccinations are not provided free on the NHS, so charges may apply)

If you have a question about your medication or treatment, or need health advice (for example on minor illness), please speak to a nurse.

 

Book a Healthcare Assistant for:

  • Blood tests and blood pressure recording
  • ECG's
  • Dressings (after referral by the nurse)
  • Flu vaccinations for the over 65's and those in flu "at risk" categories
  • New Patient Health Checks
  • Smoking cessation support
  • Ear syringing
 

Book a GP Appointment for:

  • Appointments for minor surgery (after GP consultation)
  • Diagnosis and advice about most medical conditions

 

Follow up Appointments

Sometimes the doctor or nurse may need to see you again. Alternatively s/he may give you a card to let you know when you need to come back. Keep the card with your diary or calendar as a reminder to ring for your appointment on the day you need it.

 

HOW CAN I HELP?

  • Restrict calls about prescriptions and results to after 11.30am.
  • Ask for an appointment with the most appropriate type of clinician, as detailed above. 
  • You can express a preference to speak to an individual clinician and we will try, as far as possible, to accommodate your request. However, all our clinicians are highly trained and have access to your medical records, so should be able to help you.
  • Be prepared to give the receptionist some idea of your problem.
  • Monday is the busiest day of the week. If your problem is not urgent please choose another day to phone.
  • Make sure you always keep appointments or cancel them in time for us to offer them to another patient.
  • Many minor ailments (colds and flu) are caused by a virus and will not be helped by taking antibiotics. Take the recommended dose of paracetamol (ask your chemist for advice) and give the condition time to clear up.
  • Ask for an appointment only if you’re concerned that there may be a more serious problem. Ask your chemist or NHS Direct (0845 4647) for advice on minor illnesses.
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