At the Reception Desk
All information about our patients is treated as strictly confidential. If you have a problem that you are not happy to discuss at the reception desk please ask to talk to the receptionist in private.
Your Data and the NHS
Everyone working for the NHS is required to protect your personal information so that it isn't disclosed to unauthorised bodies or people. We do record information on paper or on computer files, but treat all data, no matter how it's recorded, with the same strictly controlled and confidential care. The practice complies with the Data Protection Act for storage of electronic data.
The sharing of some types of very sensitive personal information is strictly controlled by law, and anyone who receives information from us is also under a legal duty to keep it confidential. If you are receiving care from another NHS body, or others such as Social Services, it may be necessary to share a limited amount of information with them, so we can work together for your benefit. Anonymised information may also be used in audits to monitor the effectiveness of care offered to patients. Electronic information may be moved from one practice computer system to another, and checks will be made to see that it has been transferred correctly. This is done under secure, carefully controlled conditions.
Under The Data Protection Act 1998, patients have the right to access their health records (subject to certain safeguards), have these records explained if they are illegible or unintelligible and have copies of their records (*charges may apply)
Download our Leaflet "Your Data and the NHS"